Call360 — multi-tenant CRM, call center & clinic module

Context

Compusave publishes CRM software for call centers and service businesses. Each client used to run its own copy of the application — separate code, deployments and fixes. Operators handle a high volume of calls and appointments daily, so slow screens translate directly into lost time.

Role

Full stack developer: frontend architecture and operator interfaces, backend features in Laravel, the clinic module, and DevOps for remote client environments.

Challenge

• One app per client — every fix copied and deployed several times.
• Different clients, different needs — branding, modules and workflows vary from a call center to a medical clinic.
• Operators work fast — slow re-renders and extra clicks cost real productivity.
• Remote infrastructure — client environments hosted on servers the team had to provision and keep healthy.

Approach

One codebase, configured per tenant

A single Laravel + Livewire codebase serving every client environment; branding, enabled modules and workflow rules come from tenant configuration instead of code forks.

Operator-first interfaces

Call handling, appointments and customer history redesigned around the operator's real flow: fewer screens, keyboard-friendly forms, live KPIs without page reloads (Livewire, Alpine.js).

Clinic module

A dedicated CRM for clinics: appointment booking and scheduling, doctor availability, patient medical records and documents, and prescription generation.

DevOps for remote clients

Provisioning and maintenance of servers, instances and databases for remote client deployments — releases, backups and monitoring handled by the same team that wrote the code.

Results

• 5+ client environments from a single codebase.
• ~40% less deployment overhead — one build, one release process.
• ~20% fewer manual operator tasks on the redesigned flows.
• A clinic module covering the patient journey from booking to prescription.